Suggestions and complaints services
Submitting suggestions, complaints, and inquiries
- Who can apply
- All customers, visitors, and partners.
- Service channels
- At the club
- Duration
- Immediate · 3 business days
- Fees
- Free
Service description
A direct channel for receiving suggestions, complaints, and inquiries, and working to follow up on and respond to them.
Who can apply
All customers, visitors, and partners.
Requirements
A clear description of the subject, contact details, and any supporting documents if needed.
How to apply
Via the website or the smart app.
Duration
- Initial response
- Immediate
- Final completion
- 3 business days
Fees
Free
Service channels
- Smart app
- Website
Service outputs
A reference number and an official response or corrective action depending on the type of subject.
Tracking your request
Via the reference number in the smart app or email.
Incomplete or rejected requests
If the details are insufficient we will ask for them to be completed. If the subject is outside the club's scope, we will clarify that and direct you to the appropriate channel where possible.
Customer journey
The stages of the service in short. Choose a stage to read what happens in it.
Stage 1 of 8
Start the service
Frequently asked questions
How do I ask about this service?
You can reach the club through Contact · +971 9 223 4447 · WhatsApp
Can I submit the request online?
This service is provided at the club, or by email and WhatsApp.
How long does the service take?
Initial response: Immediate. Final completion: 3 business days.
Is there a fee?
Service fee: Free.